Complaints

Last updated: 15 October 2026

How to complain to us

If you're unhappy with our service, please tell us so we can put it right. You can contact us by:

• Email: enquiries.mortgagesapproved@gmail.com
• Phone: 01926 351737
• Post: [[BUSINESS_ADDRESS]]

Who handles your complaint

Complaints are handled under the complaints procedure of our principal firm, Ingard Financial Limited, who is responsible for our regulated activities. You can also contact Ingard directly: [[INGARD_COMPLAINTS_CONTACT]].

What happens next

We'll acknowledge your complaint promptly and send you a final response within 8 weeks.

The Financial Ombudsman Service

If you're unhappy with our final response, or you haven't received it within 8 weeks, you can refer your complaint free of charge to the Financial Ombudsman Service within 6 months of our final response:

• Exchange Tower, London E14 9SR
• 0800 023 4567
• financial-ombudsman.org.uk